Refund policy

Return & Refund Policy

Last updated: [ 25-08-2025 ]

At OCD, we want you to love what you ordered. If you are not completely satisfied with your purchase, we’re here to help.

1. Eligibility for Returns

You may request a return within 3 days of receiving your order.
Items must be:
- Unused, unworn, and unwashed.
- In the original packaging with tags and labels attached.
Certain items are non-returnable for hygiene reasons (e.g., innerwear, socks, or sale/clearance items).

2. Return Process

To initiate a return, please contact us at [ wearocd.business@gmail.com ] with your order number and reason for return.
Once approved, we will provide you with return instructions.
The customer is responsible for shipping costs of returning the product, unless the return is due to our error (e.g., defective or wrong item).

3. Refunds

After receiving and inspecting your return, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 7–10 business days to your original payment method.
Shipping charges are non-refundable unless the return is due to our mistake.

4. Exchanges

We offer size or product exchanges if stock is available.
If the requested size/product is unavailable, a refund will be issued instead.
Please note: The shipping cost for returning the item and delivering the replacement will be borne by the customer, except in cases where the exchange is due to a defect or an error on our part.

5. Damaged or Wrong Items

If you receive a defective, damaged, or incorrect product, please contact us within 48 hours of delivery with photos of the item, and we will arrange a replacement or refund at no extra cost.

6. Cancellations

Orders can be cancelled within 12 hours of placing them.
Once shipped, orders cannot be cancelled but can be returned after delivery (subject to the return policy above).