Frequently Asked Questions (FAQ)
1. Orders & Payments
Q: How do I place an order?
A: Simply browse our collection, add your favorite items to the cart, and checkout securely.
Q: What payment methods do you accept?
A: We accept credit/debit cards, UPI, net banking, wallets, and other secure payment methods available at checkout.
Q: Can I cancel my order after placing it?
A: Yes, you can cancel your order within 1 hour of placing it. Once the order is shipped, it cannot be cancelled.
2. Shipping & Delivery
Q: How long will my order take to arrive?
A:
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Domestic orders (India): 4–7 business days..
Q: How can I track my order?
A: Once shipped, you will receive a tracking number via email/SMS to track your order on the courier partner’s website.
3. Returns & Refunds
Q: How do I request a return?
A: Contact us at [wearocd.business@gmail.com] with your order number and reason for return. Once approved, we’ll share the return instructions.
Q: Do I have to pay for return shipping?
A: Yes, customers are responsible for return shipping costs unless the item is defective or incorrect.
Q: How long does it take to get a refund?
A: Refunds are processed within 7–10 business days after we receive and inspect your returned item.
4. Exchanges
Q: Can I exchange my product for another size?
A: No, we do not offer size or product exchanges .
Q: What if the size/product I want is not available?
A: If the requested item is unavailable, we will issue a refund instead.
Q: Who pays for shipping on exchanges?
A: Customers are responsible for the delivery cost of returning and receiving the exchanged product, except in cases where the item is defective or we made a mistake.
5. Damaged or Wrong Items
Q: What if I receive a damaged or wrong item?
A: Please contact us within 24 hours of delivery with photos of the item. We will arrange a replacement or refund at no extra cost.
6. Privacy & Security
Q: Is my personal information safe on your website?
A: Yes, we use secure payment gateways and take strong measures to protect your data. We never sell your personal information to third parties.
